Privacy Policy
1. Introduction
This Privacy Policy explains how Prepmatter Learning - FZCO (“Prepmatter”, “we”, “us”, or “our”) collects, uses, stores, and shares personal data when you visit prepmatter.com (the “Site”), create an account, purchase or use our products and services, participate in coaching or peer practice, or otherwise interact with us.
By using the Site or our services, you acknowledge that you have read and understood this Privacy Policy.
“Personal Data” means information that identifies you or can reasonably be used to identify you, directly or indirectly.
2. Who We Are
Prepmatter Learning - FZCO is responsible for the processing of Personal Data described in this Privacy Policy.
Our registered address is:
Prepmatter Learning - FZCO
IFZA Business Park, DDP
PO Box 342001
Dubai, United Arab Emirates
3. How to Contact Us
If you have questions about this Privacy Policy, how we process your Personal Data, or would like to exercise your privacy rights, you can contact us at:
4. Personal Data We Collect
We may collect the following categories of Personal Data.
Information You Provide to Us
This may include:
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Your first and last name
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Email address
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Phone number
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Country or region
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Billing information
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Account login details
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Products and services you purchase
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Preferences, feedback, survey responses, and communications with us
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Information you provide when booking or participating in coaching or peer practice
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Your resume, cover letter, LinkedIn profile, target firms, application deadlines, and other information you provide when using application-related services
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Information and materials you submit when using assessments, simulations, courses, or other Prepmatter services
Payment and Transaction Information
We may collect information about purchases, subscriptions, payments, refunds, and transactions.
Payment card information may be processed directly by third-party payment providers. Prepmatter does not necessarily store complete payment card details itself.
Information Collected Automatically
When you use our Site, we may automatically collect information including:
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IP address
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Browser type and version
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Device type
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Operating system
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Time zone
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Approximate location
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Pages viewed
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Time spent on pages
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Referring pages
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Clicks and other interactions with the Site
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Technical and diagnostic information
We may collect this information using cookies and similar technologies.
Information From Other Sources
We may receive information from third-party services, service providers, analytics providers, payment providers, or publicly available sources where permitted by applicable law.
5. How We Use Your Personal Data
We may use your Personal Data to:
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Create and manage your Prepmatter account
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Process purchases, subscriptions, payments, and refunds
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Provide access to courses, assessments, simulations, coaching, peer practice, and other services
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Manage bookings and communications between Candidates and Coaches
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Provide customer support
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Respond to questions and requests
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Personalize and improve our products and services
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Maintain and improve the performance and security of our Site
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Analyze how customers use our Site and services
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Develop new products, features, and content
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Send service-related communications, including purchase confirmations, subscription notices, and important account updates
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Send marketing communications where permitted by applicable law
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Measure the effectiveness of our marketing and advertising
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Detect and prevent fraud, misuse, security incidents, and violations of our Terms
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Comply with legal, regulatory, tax, accounting, and other obligations
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Establish, exercise, or defend legal claims
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Facilitate a merger, acquisition, financing, restructuring, sale, or transfer of all or part of our business
6. Legal Bases for Processing
Where applicable law requires us to identify a legal basis for processing Personal Data, we may rely on:
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Your consent
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The performance of a contract with you or steps taken at your request before entering into a contract
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Compliance with legal obligations
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Our legitimate business interests, where those interests are not overridden by your rights
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The protection of your or another person's vital interests
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Other lawful bases permitted under applicable data protection laws
Our legitimate interests may include operating and improving our services, communicating with customers, securing our systems, preventing fraud, understanding how our products are used, and promoting our products and services where permitted by law.
Where we rely on consent, you may withdraw your consent at any time, subject to applicable law. Withdrawal of consent does not affect the lawfulness of processing carried out before consent was withdrawn.
7. How We Share Personal Data
We may share Personal Data with third parties where reasonably necessary to operate Prepmatter and provide our services.
These may include:
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Payment processors
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Website hosting and infrastructure providers
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Email and communications providers
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Analytics providers
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Customer support providers
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Coaches where necessary to provide a booked Coaching Service
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Professional advisers, including lawyers, accountants, and auditors
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Government authorities, regulators, courts, or law enforcement where required by law
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Potential buyers, investors, or other parties involved in a corporate transaction
We may also use third-party software and technology providers to operate, analyze, support, and improve our products and services.
We require service providers handling Personal Data on our behalf to use appropriate safeguards and process the information only for authorized purposes.
We do not sell or rent your Personal Data to third parties.
8. International Transfers
Prepmatter operates online and serves customers in multiple countries. As a result, your Personal Data may be processed or stored outside your country of residence.
Where required by applicable law, we take appropriate measures to protect Personal Data transferred internationally.
These measures may include contractual protections, approved transfer mechanisms, adequacy decisions, or other safeguards permitted under applicable data protection law.
9. Data Security
We use reasonable technical and organizational measures designed to protect Personal Data against unauthorized access, loss, misuse, alteration, or disclosure.
However, no internet transmission or electronic storage system can be guaranteed to be completely secure.
Where we use third-party payment providers, payment information is processed using the security measures provided by those providers.
10. How Long We Keep Personal Data
We retain Personal Data only for as long as reasonably necessary for the purposes for which it was collected, including to provide our services and comply with legal, accounting, tax, regulatory, and reporting obligations.
The appropriate retention period depends on the type of information, why we collected it, our legal obligations, and whether we need the information to establish, exercise, or defend legal claims.
When Personal Data is no longer required, we may delete or anonymize it in accordance with applicable law.
11. Cookies and Similar Technologies
We may use cookies and similar technologies to operate the Site, remember preferences, understand how visitors use our services, measure performance, and support marketing and advertising.
Some cookies may be necessary for the Site to function, while others may be optional.
Where required by applicable law, we will obtain your consent before using non-essential cookies.
You may be able to manage your cookie preferences through the cookie controls made available on our Site and through your browser settings.
12. Marketing Communications
Where permitted by applicable law, we may send you information about Prepmatter products, services, content, and offers that we believe may be relevant to you.
You can unsubscribe from marketing emails at any time by using the unsubscribe link included in our marketing communications or by contacting us at [email protected].
Opting out of marketing communications will not prevent us from sending you service-related messages, such as purchase confirmations, subscription renewal notices, account updates, or other communications necessary to provide our services.
13. Your Privacy Rights
Depending on where you live and the laws that apply to you, you may have rights relating to your Personal Data, including the right to:
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Request access to Personal Data we hold about you
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Request correction of inaccurate or incomplete Personal Data
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Request deletion of your Personal Data
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Request restriction of certain processing
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Object to certain processing
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Request transfer or portability of your Personal Data
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Withdraw consent where processing is based on consent
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Object to or opt out of certain direct marketing
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Make a complaint to an applicable data protection authority
These rights are subject to applicable law and may not apply in every circumstance.
To exercise a privacy right, contact us at [email protected]. We may need to verify your identity before processing your request.
14. European Economic Area and United Kingdom Users
If you are located in the European Economic Area or United Kingdom, you may have additional rights under applicable data protection laws, including the GDPR or UK GDPR.
Depending on the circumstances, these may include rights of access, correction, erasure, restriction, objection, data portability, and withdrawal of consent.
You may also have the right to lodge a complaint with the data protection authority in the country where you live or work.
If you are located in the United Kingdom, you may lodge a complaint with the Information Commissioner’s Office (ICO). Further information is available at ico.org.uk.
Nothing in this Privacy Policy limits any rights available to you under applicable data protection law.
15. United States Privacy Rights
Residents of certain US states may have additional privacy rights under applicable state laws.
Depending on your state of residence and whether the relevant law applies to Prepmatter, these rights may include requesting access to, correction of, or deletion of Personal Data and requesting information about how Personal Data is used or disclosed.
You may contact us at [email protected] to submit a privacy request.
16. Children's Privacy
Prepmatter services are not intended for children who are not legally able to enter into contracts or provide valid consent to the processing of their Personal Data under applicable law.
We do not knowingly collect Personal Data from children in violation of applicable law.
If you believe a child has provided Personal Data to us unlawfully, please contact us.
17. Third-Party Websites and Services
Our Site may contain links to websites, applications, or services operated by third parties.
We are not responsible for the privacy practices of those third parties. We encourage you to review their privacy policies before providing Personal Data to them.
18. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our services, business practices, or legal obligations.
When we make changes, we will update the “Last updated” date at the top of this page.
Where required by applicable law or where changes are material, we may provide additional notice through the Site or by email.
19. Contact
For questions, concerns, or requests relating to this Privacy Policy or your Personal Data, contact:
Prepmatter Learning - FZCO
IFZA Business Park, DDP
PO Box 342001
Dubai, United Arab Emirates
Email: [email protected]