These Terms and Conditions (the “Terms”) govern your use of Prepmatter’s website, prepmatter.com (the “Site”), and contain important information about your legal rights, remedies, and obligations. By accessing or registering on this Site, you agree to these Terms, which form a binding legal contract between Prep Matter Limited (“Prepmatter”) and you, the registered candidate or customer (“you,” “Candidate,” or “Customer”). This agreement governs your access to and use of the Prepmatter website and all associated services (collectively, “Prepmatter Services”). If you are registering on behalf of another individual, you are responsible for ensuring that the participant is aware of these Terms and accepts them. By completing the registration on their behalf, you confirm that you have made the participant aware of these Terms and that they have accepted them.
When these Terms mention “Prepmatter,” “we,” “us,” “our,” or “its,” it refers to Prep Matter Limited, Unit 1603, 16th Floor, The L. Plaza, 367-375 Queen's Road Central, Sheung Wan, Hong Kong.
Our collection and use of personal information in connection with your access to and use of Prepmatter are described in our Privacy Policy.
1. Changes to These Terms
1.1. Prepmatter reserves the right to modify these Terms at any time. If you disagree with the revised Terms, you may terminate this Agreement with immediate effect. Your continued access to or use of Prepmatter after the revised Terms take effect will constitute acceptance of the revised Terms.
2. Eligibility, Use of Prepmatter, and Coach or Candidate Verification
2.1. Prepmatter may limit access to certain features or sections of the Site based on specific conditions or requirements, such as meeting eligibility criteria, review thresholds, or booking and cancellation history.
2.2. It is difficult to verify a Coach or Candidate’s identity online. Therefore, we are not liable and do not assume responsibility for confirming any user or Customer’s identity.
3. Copyright and Intellectual Property
3.1. Prepmatter and Prepmatter Services may be protected by copyright, trademark, and/or other laws of Hong Kong. You acknowledge and agree that all associated intellectual property rights are the exclusive property of Prepmatter.
3.2. You are expressly not allowed to erase, edit, or remove any copyright, trademark, logo, proprietary rights notices, or source identifiers on any Prepmatter content.
3.3. You are not permitted to utilize, copy, modify, repurpose, prepare derivative works of, distribute, license, sell, transfer, publicly display, transmit, broadcast, or otherwise exploit Prepmatter content, except as expressly permitted in these Terms.
3.4. Subject to your adherence to these Terms, Prepmatter shall grant you a limited, non-exclusive, non-sublicensable, revocable, non-transferable license to access and view any content made available on or through Prepmatter and accessible to you, exclusively for your personal consumption and non-commercial use.
3.5. When you upload, post, or otherwise make content available on or through Prepmatter, you grant Prepmatter a non-exclusive, perpetual (or for the term of protection), sub-licensable, and transferable license to access, use, store, copy, modify, prepare derivative works of, distribute, publish, transmit, stream, broadcast, and otherwise exploit such content in any manner to provide and/or promote Prepmatter across any media or platform.
3.6. You remain responsible for all content that you make available on or through Prepmatter. You represent and warrant that: (i) you are the sole and exclusive owner of all content you make available on or through Prepmatter, and (ii) neither the content nor your posting, uploading, publishing, submitting, or transmitting content misappropriates or violates a third party’s rights, including patent, copyright, trademark, trade secret, moral rights, or rights of publicity or privacy, or violates any applicable law or regulation.
3.7. You must not post, upload, publish, submit, or transmit any content that: (i) is fraudulent, untrue, or misleading (directly or by omission); (ii) is defamatory, obscene, vulgar, or offensive; (iii) promotes discrimination, racism, hatred, harassment, or harm against any individual or group; (iv) is threatening to others; (v) promotes illegal or harmful activities; or (vi) violates any of Prepmatter’s policies.
3.8. You acknowledge that Prepmatter has no general obligation to monitor customer content, nor actively seeks facts or circumstances indicating illegal activity. However, we reserve the right to review, disable access to, or edit any content made available on Prepmatter.
3.9. Prepmatter respects copyright law and expects its Candidates and Coaches to do the same. If you believe that any content on Prepmatter infringes copyrights you own, notify us.
4. Service Fees for Single and Package Purchases
4.1. Prepmatter may charge a fee to Coaches (“Coach Fee”) and/or to Candidates (“Booking Fees”) (collectively, “Service Fees”) for using Prepmatter.com and Prepmatter Services.
4.2. Any applicable Service Fees will be displayed to a Coach or Candidate prior to publishing or booking a Coaching Service. Prepmatter reserves the right to change Coach Fees and Service Fees at any time. Such changes will not affect bookings made prior to the effective date of the fee change.
4.3. You are solely responsible for paying any Service Fees that you owe to Prepmatter. The applicable Service Fees (including any applicable taxes) are collected by Prepmatter. We will deduct any Coach Fees, bank transfer charges, or intermediary payment processing fees before processing the payout to the Coach. Booking Fees are included in the Total Price collected by Prepmatter. Except as otherwise provided on Prepmatter, Booking Fees are non-refundable.
5. Terms for Candidates
5.1. You can book a Coaching Service on Prepmatter by following the booking process. The Total Price, inclusive of the Coaching Price, Booking Fee, and any applicable taxes, will be presented prior to booking. You agree to pay the Total Price for any requested booking associated with your Prepmatter Account.
5.2. Upon receipt of a booking confirmation from Prepmatter, a legally binding agreement is formed between you and your Coach. Prepmatter will collect the Total Price at the time of purchase.
5.3. Prepmatter offers various subscription plans. If a Candidate purchases a subscription (e.g., for 6 months), the Candidate will need to make another purchase to extend the subscription; Prepmatter does not automatically renew subscription plans.
6. Terms for Coaches
6.1. If you choose to use Prepmatter as a Coach, you act solely as an independent, third-party contractor, and not as an employee, agent, or partner of Prepmatter. You retain full discretion over whether to request the listing of your Coaching Services or engage in other business or employment activities.
6.2. When providing Coaching Services, you must provide complete and accurate information, including service descriptions, instructions, and availability. You are responsible for keeping all service information, including availability, up-to-date.
6.3. Coaching Price
- Prepmatter is responsible for setting the price for Coaching Services (“Coaching Price”) applicable to Package Purchases. The Coaching Price will be shared with a Coach before such services are published.
- Once a Candidate requests a booking, you may not request a higher price than the listed Coaching Price.
6.4. Confirming a booking with a Candidate creates a legally binding agreement to provide your Coaching Service as described. You agree to pay the applicable Intermediation Fee and any applicable taxes.
6.5. Payment Terms
- You appoint Prepmatter as your payment collection agent solely for accepting funds from Candidates for Single or Package Purchases.
- You will receive one payment for all completed Coaching Services in a given month by the end of the following month (“Monthly Payout”). Prepmatter will send your Monthly Payout, less any bank transfer charges, to the bank account you provided in your Prepmatter Account.
6.6. You are solely responsible for determining your tax obligations related to your Coaching Services.
7. Refund Policy for Online Courses and Resume/Cover Letter Review
7.1. Customers who purchase Online Courses or resume/cover letter review services will not be eligible for refunds, as all purchases of Online Courses and resume/cover letter reviews are final and non-refundable under any circumstances.
8. Booking Rescheduling, Cancellation and Refund Policy
8.1. Candidates and Coaches may cancel or request to reschedule a confirmed Coaching Service at any time.
8.2. If a Candidate or a Coach requests to reschedule a Coaching Service and an alternative time and date are not confirmed, the service is considered canceled by the party requesting the rescheduling.
8.3. Cancellation and Refund Policies for Candidates
- 8.3.1. If you cancel a confirmed Coaching Service within twelve hours of the scheduled time, you will receive a 50% refund of the Coaching Service Fee, redeemable for eligible bookings via Prepmatter. If you cancel more than twelve hours before the service start time, you will receive a 100% refund of the Coaching Service Fee.
- 8.3.2. For a Single Purchase, the refund amount will equal the Coaching Price paid by the Candidate. Booking Fees are non-refundable.
- 8.3.3. For a Package Purchase, the refund will equal the Total Price paid minus the amount corresponding to any completed sessions outside of the Package Purchase.
- 8.3.4. If you request a refund for unused sessions in a Coaching Package (e.g., 10 sessions), Prepmatter will charge for sessions already attended, adjusting the refund amount according to standard Single or Package rates.
8.4. Cancellation Policy for Coaches
- 8.4.1. If a Coach cancels a confirmed booking, the Candidate will receive a refund and may book another session through Prepmatter. In certain cases, Prepmatter may grant a full refund. Additionally, Prepmatter may publish a review indicating that a booking was canceled by the Coach.
- 8.4.2. At its sole discretion, Prepmatter may impose a cancellation fee equal to 50% of the Coaching Price if a Coach cancels within twelve hours of the scheduled service or fails to provide the confirmed Coaching Service. Prepmatter may deduct this fee from future payouts due to the Coach.
8.5. Prepmatter may cancel a pending or confirmed booking on behalf of a Coach or Candidate, initiating corresponding refunds and payouts.
8.6. Prepmatter reserves the right to refund a completed Coaching Service to a Candidate for any reason. In such cases, Prepmatter may reclaim the refunded amount from the Coach by deducting it from future payouts.
8.7. If a Candidate receives a refund after the Coach has been paid, Prepmatter is entitled to recover the amount from the Coach by subtracting it from future payouts.
9. Ratings and Reviews
9.1. Candidates can leave a public review (“Review”) and submit a star rating (“Rating”) after completing a Coaching Service. Reviews and Ratings reflect individual opinions and do not represent Prepmatter's views.
9.2. Reviews must be truthful and free of any false, offensive, or defamatory language.
9.3. Coaches and Candidates may not manipulate the Ratings and Reviews system, such as by soliciting third-party individuals to post positive or negative Reviews.
9.4. Reviews and Ratings form part of a Coach’s public profile and may appear on Prepmatter alongside additional information, such as booking numbers and cancellation statistics.
10. Prohibited Activities
10.1. You are responsible for complying with applicable laws, rules, regulations, and tax obligations in connection with your use of Prepmatter. You agree not to, nor assist others to:
- 10.1.1. Breach or circumvent applicable laws, third-party agreements, rights, or our Terms and Policies.
- 10.1.2. Book any Coaching Service without intending to use it yourself, unless otherwise approved by Prepmatter.
- 10.1.3. Contact a Coach or Candidate for unrelated purposes, including solicitation without written approval from Prepmatter.
- 10.1.4. Make or accept bookings outside of Prepmatter to bypass Service Fees.
- 10.1.5. Request or make payments outside Prepmatter for Coaching Services.
- 10.1.6. Engage in discriminatory, harassing, violent, or disruptive behavior.
- 10.1.7. Circumvent technological measures implemented by Prepmatter.
- 10.1.8. Take actions that could damage or impair Prepmatter’s performance.
10.2. If you experience inappropriate behavior from a Coach or Candidate, including offensive or violent conduct, report it to both local authorities and Prepmatter at team@prepmatter.com. Reporting to Prepmatter does not obligate us to take any further action.
11. Term, Termination, and Additional Measures
11.1. This Agreement remains effective until terminated by either you or Prepmatter.
11.2. You may terminate this Agreement at any time via email. Cancelling your Prepmatter Account as a Coach will automatically cancel any confirmed bookings, and Candidates will receive full refunds. Cancelling as a Candidate will also result in cancellations of confirmed bookings, with refunds as per the Cancellation and Refund Policies.
11.3. Prepmatter reserves the right to terminate this Agreement and/or restrict access to Prepmatter at its discretion, without notice, via your registered email.
11.4. Prepmatter may:
- 11.4.1. Refuse or delay the display of Coaching Services, Ratings, or other content.
- 11.4.2. Cancel pending or confirmed bookings.
- 11.4.3. Limit your access to Prepmatter.
11.5. If Prepmatter takes any of the above actions, it may fully refund Candidates for canceled bookings. You will not be entitled to compensation for bookings canceled by Prepmatter.
12. Liability
12.1. Prepmatter is not liable for damages or losses arising from the Terms. Prepmatter’s liability to any Candidate or Coach is limited to the Service Fees retained by Prepmatter related to the Coach or Candidate’s involvement in the six-month period before the claim.
12.2. Prepmatter provides services like online assessments, courses, and application review. We are not liable for a Candidate’s application outcome based on Prepmatter Services.
13. Governing Law and Jurisdiction
13.1. These Terms are governed by and interpreted in accordance with the laws of Hong Kong.
14. Indemnification
14.1. To the extent permitted by law, you agree to indemnify and hold Prepmatter, its officers, directors, employees, and agents harmless from claims, liabilities, damages, losses, and expenses, including legal fees, arising out of or related to (i) your breach of these Terms or our Policies, (ii) improper use of Prepmatter Services, (iii) interactions with other users, or (iv) any violation of applicable laws.
15. General Provisions
15.1. These Terms, together with additional terms, policies, or guidelines, constitute the entire Agreement between you and Prepmatter and supersede any prior agreements.
15.2. No joint venture, partnership, employment, or agency relationship exists between you and Prepmatter as a result of this Agreement or your use of Prepmatter.
15.3. These Terms do not confer any rights or remedies on any third party.
15.4. If any provision of these Terms is deemed invalid, the remaining provisions remain enforceable.
15.5. Prepmatter’s failure to enforce any right or provision in these Terms does not constitute a waiver unless acknowledged in writing. The exercise of any remedy under these Terms will not prejudice other remedies.
15.6. You may not assign this Agreement without Prepmatter’s prior written consent.
15.7. For questions, contact us at team@prepmatter.com.